FALL SEASON UPDATES
Advance online purchase is required for most resort activities & amenities.
View booking info here.Aligned with our commitment to make our resort physically accessible, we are also committed to ensuring that all visitors have full access to our website. This is an ongoing effort.
At Massanutten, we are committed to delivering a web experience that provides equal access and opportunity for individuals with disabilities. We are now actively striving to deliver a web experience that is aligned with the , specifically the “A” and “AA” criteria.
Accessibility Features
To ensure a seamless user experience for all our customers, current efforts are focused on delivering digital experiences that:
Known Accessibility Issues
We are currently working to fix the following issues:
This is just to name a few of the efforts we have taken or will take as we work to provide universal access to our website and its content. This is a journey we committed to as we value each customer that takes the time to visit our website.
We are eager to hear from you regarding positive experiences and also regarding areas that could be improved. With your feedback, we will be better able to work through issues promptly, make sure your needs are met, and ensure that proper steps are taken so that the problem is not encountered again in the future.
To contact us, please follow the following guidance:
Phone
800.207.6277 or 540.289.9441 option 0
Online
Please complete for any feedback or suggestions regarding positive experiences or areas that could improve. If you prefer to reach out to us via email, please email us at marketing@massresort.com.
General Mailing Address
appÌåÓýÖ±²¥
1822 Resort Drive
Massanutten, VA 22840
We are always open to suggestions for improvement, so please reach out as you see fit. We are looking forward to hearing from you. Thank you for joining us on this journey and we hope to see you soon!
Accessibility Software
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For more information about the physical features of our accessible spaces (common areas or condos), or specific questions relating to a disability or accommodation, please call Concierge Services at 540.289.4978. For website accessibility questions, please call 800.207.6277.
Common Areas | |
Registration Desk/Check-In | Accessible from parking space to entry door, pathway to registration desk and restrooms |
Condos | Accessible from parking space to entry door, pathway to elevator and to select condos |
Hotel Rooms | Accessible from parking space to entry door, pathway to select rooms |
Restrooms | Accessible public restroom facilities are situated throughout resort |
Parking | Accessible parking is situated throughout resort |
Restaurants | Accessible from parking space to entry door, pathway to restrooms and seating |
Shops | Accessible from parking space to entry door, pathway to restrooms |
WaterPark | Accessible from parking space to entry door, pathway to elevator and all |
Swimming Pools & Hot Tubs | Accessible from parking space to entry door, pathway to restrooms, pools and hot tubs |
The Spa | Accessible from parking space to deck to entry door, pathway to restrooms, treatment rooms |
Encounters Lounge | Accessible from parking space to deck to entry door, pathway to restrooms and bar |
Fitness & Rec Club | Accessible from parking space to entry door, pathway to restrooms, pool, gym and activities |
Regal Vistas Clubhouse | Accessible from parking space to entry door, pathway to lockerrooms, weight room and pool |
Ski Lodge | Accessible from parking space to deck to entry door, pathway to restrooms, bar and cafeteria |
Snow Sports Learning Center | Accessible from parking space to entry door, pathway to restrooms and seating |
Ski & Snowboard Rental Shop | Accessible from parking space to entry door, pathway to restrooms and seating |
Snow Sports Ticket Sales | Accessible from parking space to entry door, pathway to restrooms and seating |
Public Entrance Alternative | Accessible from parking spaces and sidewalks |
Golf | Accessible from parking space to entry door, pathway to restrooms and golf course |
Scenic Overlook | Accessible from parking lot |
Diamond Jim's Arcade | Accessible from parking space to entry door, pathway to elevator and Arcade |
Family Adventure Park | Accesible from parking space to entry door |
Playground & Parks | Accessible from parking space to playground, select parks |
Real Escapes Virtual Reality | Accessible from parking space to entry door, pathway to restrooms |
Escape Rooms | Accessible from parking space to entry door, pathway to restrooms |
Fishing | Accessible from parking space to pond bank |
Stables & Petting Farm | Accessible from parking space to entry door, pathway to restrooms and petting farm |
Conference Center | Accessible from parking space to entry door, pathway to restrooms and meeting rooms |
ID Center at The Market | Accessible from parking space to entry door, pathway to restrooms |
Admin Building | Accessible from parking space to entry door, pathway to restrooms and reservations |
Condos
Updated 02.14.20.
At Massanutten WaterPark we strive to create a safe and remarkable experience for all of our guests. Many water park slides and attractions incorporate height and weight safety systems designed by the manufacturer to accommodate people of average physical stature and body proportion. These safety systems may place restrictions on the ability of an individual to safely experience the ride. Extremely large or small individuals, guests who have heart, back or neck trouble, pregnant women, people who have had recent surgery, people with casts, braces, restrictive devices or certain disabilities may not be safely accommodated per manufacturer requirements. For example, height requirements are based on the size needed to properly fit in a tube and the level of maturity usually associated with a certain height. Massanutten WaterPark’s policies have been developed in consultation with industry professionals, based on the recommendations of the manufacturer, our past experience and our evaluation of each attraction using our knowledge of the attraction in both normal and emergency operating conditions. Our prime consideration is the ability of each person to endure the dynamics of an attraction without risk of injury to that person or other riders. Any guest who feels they may be affected by this policy is encouraged to visit our Guest Services counter at MerchanDice Surf Shop or contact us at 540.437.3387 or waterpark@massresort.com.
Guests with Disabilities: Pre-arrival and Check-in
We recognize that guests of Massanutten WaterPark may have disabilities which impact the way they are able to experience our attractions. We will accommodate those disabilities where reasonably feasible. We encourage guests with disabilities to contact Massanutten WaterPark prior to your visit, so that we can answer any questions and ensure that you are able to take full advantage of your visit.
Upon arrival, guests with disabilities along with the rest of their party are invited to check-in at the Guest Services counter at MerchanDice Surf Shop on the main level of the WaterPark. Staff will be able to answer any additional questions you may have and assist you during your visit.
Accessibility
Handicapped accessible parking is available in the designated lot. A valid government issued hangtag or license plate must be displayed. Just inside the park’s entrance is an elevator providing access to all levels. Accessible restroom facilities are available on all levels. Additionally, accessible locker room and changing facilities are located on the aquatic level, including an accessible family changing area.
Accommodations to enter, exit or access the slides are limited by the unique nature and construction of waterpark slides and the exits of the slides which are typically into catch pools or run-out.
Special Services
Our goal is to make Massanutten WaterPark as enjoyable and barrier-free as reasonably practical. Listed below are some of the services we offer. Please feel free to suggest areas in which we might better accommodate your needs in the future.
Wheelchairs
Massanutten WaterPark has waterproof wheelchairs available for use at no charge during your visit, on a first-come, first-served basis.
Dietary Restrictions
Although food and beverages are not allowed to be brought into the park, individuals who have special dietary needs can contact us at 540.437.3372 to discuss how we can accommodate your needs.
Service Animals
Service animals are welcome at Massanutten WaterPark; however service animals will not be permitted to enter the water. Service animals must be physically controlled on a leash or harness at all times. Due to the nature of water slides, service animals must remain with a non-riding member of the guest’s party. Massanutten WaterPark team members are not permitted to take control of service animals. Guests whose service animals demonstrate aggressive actions toward our guests or employees will be directed to remove the animal from the park.
Flotation Devices
Lifejackets are provided at no additional charge on a first-come, first-served basis and must remain in the WaterPark. Outside floatation devices are allowed, however only U.S. Coast Guard-approved floatation devices are permitted.
Queue Fast-Track
Queuing can be a difficult experience for some of our guests with autism, so where possible, we will endeavor to ‘fast-track’ you though lines. Guests with queuing difficulty and the members of their party should check in at MerchanDice Surf Shop to obtain special wrist bands.
Autism Friendly Quiet Room
A quiet room may be available at designated times to members of the party during your visit. Please contact Guest Services about this option.
Noise Cancelling Headphones
Noise cancelling headphones can be a handy tool for dealing with the difficulties caused by loud spaces. While we encourage guests to provide their own noise cancelling headphones, they are also available on a first-come, first-served basis for use free of charge while using the park.
Massanutten WaterPark’s rules are as follows (subject to change; see posted Rules):
Casts & Braces
Guests with casts and braces will be restricted from riding rides where the cast or brace will present a hazard to the guest or others. Guests with full arm (elbow restricted) and full leg (knee restricted) casts or braces are restricted from most slides.
Prosthetic Devices
This policy is aimed at fostering the best guest experience possible, while maintaining the safety of all of our guests, and observing operational restrictions and guidelines. Reasonable accommodations will be made for prosthetics on an individual basis on waterslides and The Pipeline with consideration given to the following:
Recent Surgery, Heart, Back, Neck Problems and/or Pregnancy
Guests with a history of recent surgery, heart trouble/high blood pressure, neck trouble, back trouble, or any other condition that may be aggravated by riding, or who are pregnant, should carefully heed all warning signs at each attraction entrance. If you are in doubt about your ability to safely experience an attraction, please consult your physician.
Size Restrictions
Due to ride manufacturer and/or tube manufacturer requirements, height and weight restrictions are in place for specific rides and must be adhered to. These restrictions can be found on ride specific information and signage.
Loose Articles
When planning your day at Massanutten WaterPark, it’s best to travel light. Bring only items that can be safely secured in lockers, or left with a non-rider. Unfortunately our slides cannot accommodate loose articles including cell phones, pagers, hats, cameras, stuffed animals, purses, backpacks, basketballs, umbrellas, beverage containers, personal entertainment devices, etc. Lifeguard and slide attendants cannot be responsible for these items. Please do not leave valuable items on the aquatic floor or at the WaterPark. Daily locker rentals are available on the aquatic floor by the locker room area. Glasses must be secured by an athletic strap or they cannot be worn on the ride.
Camera Policy
For safety reasons, we cannot permit on-ride photography of any kind on any ride, with the exception of a “Go-Pro” or similar digital filming device that is securely strapped to the forehead of a rider. Use of the “go-pro” or similar device is subject to approval from management and may be rescinded at any time in the interest of safety. Under no circumstance shall “Selfie-Sticks” or cameras/phones on a pole be permitted on a ride. Riders will not be permitted to hold a camera, camera phone, or other recording device while riding a slide or attraction. Any type of photography or use of video recording devices is strictly prohibited in all restrooms and changing areas.
In General
All riders should be in good health and free from any conditions known or unknown that might be aggravated by riding. To ride, guests must have the ability to brace themselves upright in the provided tube and support their head and neck during the slide/water movements.
This central feature of the Indoor WaterPark has a bit of everything- water cannons, waterfalls, and slides.
Height/Weight Requirements: The maximum operation load is one person per lane, weighing up to 300 pounds.
Physical Requirements:
Accessibility: The Massanutten Meltdown splash and play area is accessible from a sloped zero-depth entry. The slides are accessible only by stairs.
Blue Ridge Rapids is an indoor lazy river where guests float with the current on single or double inner tubes.
Height/Weight Requirements: Guests less than 42 inches tall or under the age of 12 must be accompanied by a responsible adult who directly supervises them during the entire visit.
Physical Requirements:
Accessibility: Blue Ridge Rapids is accessible from a sloped zero-depth entry.
Play with the entire family in this pool area of Blue Ridge Rapids.
Height/Weight Requirements: Guests less than 42 inches tall or under the age of 12 must be accompanied by a responsible adult who directly supervises them during the entire visit.
Physical Requirements:
Accessibility: Shenandoah Cove is accessible from the sloped zero-depth entry of Blue Ridge Rapids.
Enjoy the sun and surf at Massanutten WaterPark’s outdoor wave pool. Inner tubes are not permitted in this attraction.
Height/Weight Requirements: Guests less than 42 inches tall or under the age of 12 must be accompanied by a responsible adult who directly supervises them during the entire visit.
Physical Requirements:
Accessibility: White Caps is accessible by a sloped zero-depth entry area.
A fun filled activity pool with Splash Zone, water basketball, and lily pad crossing.
Height/Weight Requirements: Guests less than 42 inches tall or under the age of 12 must be accompanied by a responsible adult who directly supervises them during the entire visit.
Physical Requirements:
Accessibility: Splash-A-Nutten is equipped with an aquatic lift and accessible stairs.
Enclosed tube slides twist and turn through steep banks and curves before plunging into the pool below. Inner tubes can accommodate one to three riders.
Height/Weight Requirements: Guests under 42 inches tall are not permitted on these rides. Country Cooler and Melting Mogul have a maximum operational load two people with a combined weight up to 400 pounds. Peak Splash has a maximum operational load three people with a combined weight up to 600 pounds.
Physical Requirements:
Accessibility: The Tube Slides are accessible to riders only by stairs. Observer areas at the bottom of the slide are wheelchair accessible.
Starting from 39 feet up, riders will experience over 250 feet of thrills with sudden drops and sharp turns on this enclosed body slide.
Height/Weight Requirements: Guests under 42 inches tall are not permitted on these rides. The maximum operation load is one person per lane, weighing up to 300 pounds.
Physical Requirements:
Accessibility: The Body Slides are accessible to riders only by stairs. The slide exit area is accessible from the second floor of the WaterPark, inside the arcade area.
Race downhill on a mat on this fast paced, head-first water slide.
Height/Weight Requirements: Guests under 42 inches tall are not permitted on this ride. The maximum operation load is one person per lane, weighing up to 300 pounds.
Physical Requirements:
Accessibility: Rockingham Racer starting point is accessible to riders only by stairs. Observer areas at the bottom of the slide are wheelchair accessible.
Learn to body board or surf on the FlowRider®, where 50,000 gallons of water each minute flow under you to create an ocean-like wave. It’s a great environment to test out some new bodyboarding and surfing skills. This is a strenuous ride.
Height/Weight Requirements: Guests under 42 inches tall are not permitted on these rides.
Physical Requirements:
Accessibility: The Pipeline is accessible by wheelchair, but wheelchairs may not be taken onto the rider area.
Splash around in this pool, perfect for babies and toddlers. They will enjoy sprinklers, swings, and sliding down the frog’s tongue.
Height/Weight Requirements: This pool is for guests 36 inches tall and under. Children under the age of 5 must have a designated responsible adult within arm’s reach of them at all times.
Physical Requirements:
Accessibility: The area around the Frog Pond is accessible by wheelchair. The Frog Pond is not sloped or zero-depth entry.
Soak your troubles away in our indoor/outdoor hot tub for the entire family. The outdoor portion is only open when it is above 70 degrees outside.
Height/Weight Requirements: Guests less than 42 inches tall or under the age of 12 must be accompanied by a responsible adult who directly supervises them during the entire visit.
Physical Requirements:
Accessibility: Shenandoah Hot Springs does not have a wheelchair accessible entrance. The accessible hot tub may be used at Le Club Recreation.
Massanutten is committed to making its facilities accessible to all guests, including those with disabilities (within the limits of safety). Guests with disabilities are encouraged to notify Reservations of special needs at the time reservations are made and to contact Concierge Services in advance for assistance in planning their stay. Our team will be happy to communicate with all necessary departments to ensure that our guests' needs are met. If a guest's disability is not obvious, we may ask whether an accommodation is required because of a disability.
Guests with disabilities are encouraged to contact Concierge Services for assistance in planning their stay. Our team will be happy to communicate with all necessary departments to ensure that our guests' needs are met.
540.289.4978 | info@massresort.com
When planning your activities at Massanutten, consider whether your visit to any of our amenities will require accommodations, and notify Concierge Services at the earliest date possible.
Our aquatic facilities offer ramps and/or chair lifts to get into the pools. Accessible public restrooms are situated throughout the Resort.
Our restaurants can cater to your specific food allergy. Call Chef Michael Ritenour at 540.437.3372 or chef@massresort.com to discuss custom food options to fit your needs.
Golf carts "under flag" are permitted on the Woodstone Meadows Golf Course® and on the Mountain Greens Golf Course®.
Complimentary house phones (for local calls) are available in most public areas throughout the resort. They are accessible to guests using wheelchairs, and many are equipped with volume control. Text Telephone Devices (TTD) and a Wireless Notification System is available from the Front Desk, on a first-come-first-served basis. Some units at the resort are equipped with audio and visual systems to accommodate guests with hearing or vision disabilities.
If you are reading this in preparation for your visit, and you require sign language interpretation, we will put forth our best efforts to provide it, with advance notice. Contact Concierge Services at info@massresort.com to make a request. If a sign language interpreter is not available, Concierge Services will attempt to make other suitable and reasonable arrangements.
Guests should come prepared with any medical equipment they may need, including oxygen tanks. The resort does not have medical equipment available for rent. For names of local companies which may be able to make arrangements for equipment rental, please contact Concierge Services.
If you are planning to ship medical equipment to the resort, you must coordinate shipping with your medical equipment provider. appÌåÓýÖ±²¥ cannot accept equipment deliveries prior to the date of your arrival. You must also make prior arrangements through your provider to pick up the equipment from your condo no later than 10:00 am on the date of your check-out. The resort is not responsible for the safekeeping of the equipment or any damages incurred. Penalty fees may be applied to your account if the equipment is delivered prior to your check-in date or not picked-up by 10:00 am of your check-out date. Please call the Front Desk manager with any questions at 540.289.9441.
Other Powered Mobility Devices (OPMDs) include a range of devices used by individuals with disabilities as their mobility device of choice, such as Segways and golf carts. For reasons of safety, OPMD use:
Accessible parking is provided throughout the resort for guests with a valid Disabled Person placard or license plate.
Accessible public restroom facilities are situated throughout the resort.
"Service Animals” as defined by the Americans with Disabilities Act (ADA) are accommodated at the Resort. ADA service animals are dogs or miniature horses that are “individually trained to do work or perform a task for a person with a disability.” Service animals are working animals, not pets. “The work or task a dog has been trained to provide must be directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.” - Service animals may be identified at check-in. Questions regarding service animals, pets, and boarding options may be directed to 540.289.4908 ext. 2. If you are not sure if you have a service animal, please call this number prior to your visit.
Animals whose sole function is to provide emotional support or comfort do not qualify as “Service Animals” under the ADA and are not permitted (unless approved under our “Pet Policy” described in these Rules). Questions regarding service animals, pets and boarding options may be directed to 540.289.4908 ext. 2.
Under the Resort “Pet Policy”, you must obtain approval in advance to bring your dog to a designated dog-friendly condo unit. No other animals are allowed. No dog shall be allowed in lodging accommodations unless approved prior to check-in. The Pet Policy is linked here and you can request approval here. A nonrefundable charge of up to $500 per day may be assessed by the Association to clean, repair, treat (for fleas or other pests), and restore a unit and common areas if a non-approved pet is identified in any unit or in the Resort.
Massanutten Adaptive Snow Sports (M.A.S.S.) is provided in partnership with Therapeutic Adventures, Inc. This winter sports program is dedicated to serving persons of all ages and abilities who live with disabilities and complex medical needs. The focus of M.A.S.S. is to provide adaptive alpine instruction (skiing & snowboarding), helping individuals of all ages overcome a variety of challenges, to achieve functional independence, and to improve their quality of life.
With 42 years of continuous operation, M.A.S.S. has served hospitals and rehabilitation centers, therapeutic recreation departments, special education programs, groups, and private individuals.
Therapeutic Adventures, Inc. is a premier provider of adaptive sports and adaptive outdoor programs. We are proud of our highly trained and committed ALL volunteer staff. TA supports the following persons:
What differentiates us from other non-profit organizations — the diversity and scope of our services. Our belief that ALL persons learn and benefit by being provided with opportunities to develop self-awareness, self-confidence, and self-reliance has provided TA / I~AS with a proven framework for success.
“When we meet people where they are and we provide them with the type of support that helps them to move forward — to restore, to rebuild and to re-create themselves, we are doing what is right - not what is easy!” ~MAA
For more information on Therapeutic Adventures
Visit or email adaptive.guide@gmail.com
434.981.5834 (This number is specifically for disabled and challenged ski requests.)
540.289.4954 (Please call this number for general ski and lesson inquiries.)
The Spa at Massanutten® is accessible to guests with disabilities. Our reception team will be happy to assist guests with the planning of their spa experience. Please call 540.289.4040 for further information.
Condos with accessibility features are available through the regular reservation service on a first-come, first-served basis. Please make your reservation as early as possible and specify the accessible features that are needed so the appropriate condo or equipment can be reserved.
Restaurants at the resort are equipped with braille and large-print menus.
A Wireless Notification System is available from the Front Desk, on a first-come-first-served basis. Some condos at the resort are equipped with audio and visual systems to accommodate guests with hearing or vision disabilities.
At all locations, employees of the resort are happy to read information and instructions to guests, upon request. Guests must have a companion or resort employee read safety instructions and directions to them prior to using those amenities, features, and facilities, or must receive the information in some alternative format.
appÌåÓýÖ±²¥® is proud to maintain a website with accessible features including:
Our dedicated concierge team is ready to assist you in a variety of ways!
Please connect with us prior to your stay or visit us at the Woodstone North Lobby once you are onsite. We would be glad to help you plan your vacation at Massanutten, offer information about local area attractions, and serve up wonderful restaurant recommendations.
USPS
Massanutten Activities Department
P.O. Box 1227
Harrisonburg, VA 22803
UPS/FEDEX
Massanutten Activities Department
1822 Resort Drive
Massanutten, VA 22840